Living Building Challenge
Tonight I went along to a one-hour public talk at UTS by Jason McLennan, founder of the Living Building Challenge (LBC) and CEO of the International Living Future Institute. I won’t attempt to...
View ArticleCute 404: Kiva
I stumbled on this cute example of a 404 Page Not Found from the non-profit microfinance loan coordinator, Kiva. The copy reflects Kiva’s intent to provide a service to do good, and the page displays...
View ArticleStructuring surveys to avoid confusion
Tonight I went to look at the web site for Australian TV show, The Project, to find information about an upcoming story (which I failed to find.. hmf!) and a little overlay appeared asking me to take...
View ArticleCan cycleways encourage local consumer spending?
I bought a bicycle 4 or 5 months ago despite only cycling once (in the very bike-friendly town of Lund, Sweden) since my early teenage years. Having never owned a car, I mainly relied on my feet and...
View ArticleAnd you know what they call a tweet in Finland?
“They don’t call it a tweet?” I was looking at a Finnish web site and noticed that they’d translated the Twitter “Tweet” and Facebook “Like” buttons: I can’t help but picture a rather frazzled looking...
View ArticleJudging a service from a single interaction
The other week I received a phone call from a mobile service provider asking me to take part in a survey to rate a conversation I’d had with their call centre a few days earlier. I agreed and the lady...
View ArticleLooking out for hindsight bias
I’m currently diving in to a Social Psychology MOOC course through Coursera which is generating some personal reflection about design research. One point I’ve been thinking about is hindsight bias, or...
View ArticleEmbedding research participants in a scenario
The materials in the Social Psychology course I’m currently studying include a video of a conversation with psychologist Elliot Aronson, Professor Emeritus at University of California, Santa Cruz,...
View ArticleCreativity isn’t just for the right-brained folk
Some workshops require words of encouragement: everyone can contribute regardless of their skills wielding a pen. Crafted activities, demonstrations and fall-backs can help break down hesitations and...
View ArticleManaging customer expectations when things go wrong
Every couple of months I order a large delivery from the supermarket. I don’t own a car so I find it convenient to get bulky tins, dry foods, cleaning supplies and other bits and bobs delivered in one...
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